PRINCIPAL TERMS
This agreement commences once you have indicated your acceptance in the privacy notice section, you initiate contact or onsite purchase/registration.

This agreement will become binding on you and us when we contact you or you initiate a purchase through this website.
You cannot transfer this agreement to anyone else.

GENERAL TERMS
As a consumer, you have legal rights in relation to any services that are not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these terms will affect these legal rights.

INFORMATION ABOUT US
Our office location is: XXXXXXXXXXXXXXXX
If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning XXXXXXXXXXXX or by e-mailing via the contact form on this website.

WHAT INFORMATION DO WE COLLECT & PROCESS?
In order for us to help with your business needs we may collect from you, necessary personal data. The lawful basis for collecting this data is legitimate consent as it is required to carry out our service.  “Personal Data” is information about you which, either on its own or when connected with other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:

Your full name and contact information (address, town, postcode, email and phone number). Your purchase details (including time, date and cost). Your calls and correspondence with us. Your feedback. Personal data will be collected from you or passed to us by a referral business. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties.

Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from serving you.

WHY DO WE NEED YOUR PERSONAL DATA?
SunSmart processes personal data about you for a number of purposes, including:

(a) To follow up with you shortly after the purchase to ensure you are happy with the service provided.
(b) For internal record keeping (to be able to respond to customer enquiry and invoicing).
(c) To remind or update you of transaction progress.
(d) To provide our services to you as requested or agreed.
(e) To help us improve the services we offer.
This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.

WHO WILL YOUR DATA BE SHARED WITH?
We may share information with third party suppliers as required for external services and materials, however this will only be for the contract we are carrying out at that time.

We may disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.

In the event that we sell our business, we may share your details with the buyer to enable them to fulfil the service we have agreed with you.

Your personal information will not be transferred to, stored or otherwise processed outside Australia.

DO WE GET INVOLVED IN DIRECT MARKETING?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future, or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

WHAT RIGHTS DO YOU HAVE TO AMEND PERSONAL DATA?
You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please contact XXXXXXXXXXX or by using the contact form on this website.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?
SunSmart may keep your details on record for as long as it is necessary to meet record keeping requirements. We hold financial records for seven years. They are then deleted in accordance with data protection and other applicable legislation.