SunSmart SC - 5 Year Whole of System Warranty
SunSmart SC provides a 5 year “Whole of System Warranty” which is in addition to the product warranties provided by the manufacturer.
The SunSmart SC 5-year Whole of System Warranty covers the supplied system, workmanship and installation from the day of commissioning for the first 5 years. The SunSmart SC 5 year Whole of System Warranty includes but is not limited to isolators, circuit breakers, MC4s, isolators, cabling, panels and conduit.
What does the SunSmart SC Whole of System Warranty cover?
SunSmart SC will repair your system at no charge if your system has a fault or defect within the first 5 years as a result of the products supplied or the workmanship during installation.
The SunSmart SC Whole of System Warranty covers all costs related to the repair and/or replacement of components and damage and the associated on-site work.
What is not covered by SunSmart SC Whole of System Warranty cover?
- Any damage caused to the system by natural events such as weather. We recommend obtaining a home insurance policy to cover such events.
- Faults or damage due to tampering, modification or repairs by a party other than SunSmart SC.
- Non-compliance with operating instructions.
- Fault or damage caused by the electricity grid.
- Fault or damage caused by external factors such as vandalism.
- Improper use of the solar system.
- Items that are aesthetically displeasing and only visually noticeable that do not impact the performance of the system. Any act omission, misuse, abuse, or damage (whether wilful, accidental or negligent)caused by you or a third party.
SunSmart SC 5 year Whole of System Warranty Process:
1. To claim under this workmanship warranty, please contact SunSmart SC by one of the following means:
a. Email: info@sunsmartsc.com.au
b. Phone: 1300 786 051
2. SunSmart SC will contact you following your claim submission, the issue will be discussed in detail and identified as to whether this is part of the 5 year Whole of System Warranty.
3. You provide recent photos and tools to diagnose the issue.
4. If determined to fall under the 5 year Whole of System Warranty, a qualified technician will be sent out to inspect/ repair the issue.
What happens after 5 years?
This warranty applies in addition to any statutory rights or remedies you may have, including under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Should a fault or defect occur after the SunSmart SC 5 year Whole of System Warranty expires you may still seek to rely on the manufacturers product Sunsmart PVT NRG Pty Ltd Workmanship Warranty provided by the manufacturers for the components supplied as part of the Solar System.
