SunSmart SC - 10 Year Workmanship Warranty
In addition to the standard manufacturers product warranty SunSmart SC provides a 10 year “Workmanship Warranty” for any defects in work carried out by their qualified technicians during the installation of your system.
What does the SunSmart SC Workmanship Warranty cover?
The Workmanship Warranty covers you for any defects that arise from the workmanship in installing your solar panels and solar inverter at the premises specified in the solar system installation Agreement.
It does not cover the system or any of its components, including the performance of the panels or the inverter (which may be covered by separate manufacturer warranties and under law).
For all work except the installation of a switchboard, the workmanship warranty period is 10 years from the date of completion of the installation.
What is not covered by SunSmart SC 10 year Workmanship Warranty
To the extent permitted by law, claims are excluded from the 10 year Workmanship Warranty where the defect, loss or damage caused by:
- Work on the system (including modifying, moving or relocating any part of the system, even if temporary, performed by someone other than us or our installer;
- If you have not adhered to maintenance requirements set out by the Manufacturer User Manual provided to you by our installer on the day of installation;
- Any act, omission, misuse, abuse, or damage (whether wilful, accidental or negligent) caused by you or a third party;
- Any weather including but not limited to storms, lightning, floods, hail, power surges, pest damage, corrosion, land or building movement;
- Interference from other devices;
- General wear and tear;
- Events outside of design range caused by the distribution network or network operator; eg. Energex
- A failure to promptly notify SunSmart SC of any defects;
- Failure to regularly check your system is working properly and ensure that you maintain WiFi Connection to monitoring portal; or
- Any works or parts which were not part of the installation Agreement; and
- Not servicing your system regularly, as recommended by the AS/NZS standards.
How to claim under this Workmanship Warranty:
You must provide all reasonable assistance to SunSmart SC to help us diagnose and remedy any defects over the phone. If you do not do so, costs to attend your premise may not be covered by this workmanship warranty. Where the workmanship warranty applies, SunSmart SC will either, at its discretion and cost, re-do or repair the installation; or replace any faulty part with a comparable new or refurbished part so that the installation is no longer defective.
